Privacy Policy

Last updated: May 2026

At Valen Skin, we are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.

1. Who We Are

VALEN Skin operates this website and online store.

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), VALEN Skin acts as the data controller of your personal information.

2. Information We Collect

We may collect and process the following types of personal information:

Personal & Contact Information

• Name
• Billing address
• Shipping address
• Email address
• Phone number

Payment Information

Payments are securely processed through trusted third-party payment providers. We do not store full payment card details on our servers.

Order & Transaction Information

• Products viewed or purchased
• Order history
• Cart activity
• Returns or exchanges

Device & Usage Information

• IP address
• Browser type
• Device information
• Website interaction data
• Cookies and analytics data

Customer Support Information

Information you provide when contacting us for assistance or support.

3. How We Collect Information

We collect information:

• Directly from you when placing an order or contacting us
• Automatically through cookies and analytics technologies
• Through trusted service providers that help operate our store
• Through marketing and advertising platforms where permitted by law

4. How We Use Your Information

We use your information to:

Process Orders

• Fulfil purchases
• Arrange shipping and delivery
• Process payments
• Manage returns and refunds

Improve Your Experience

• Personalise website content
• Improve website functionality and performance
• Recommend relevant products

Customer Support

• Respond to enquiries
• Provide order updates
• Resolve issues and disputes

Marketing Communications

Where permitted, we may send:

• Promotional emails
• Product updates
• Marketing offers

You may unsubscribe at any time using the unsubscribe link in our emails.

Fraud Prevention & Security

We use information to:

• Detect fraudulent activity
• Protect customer accounts
• Maintain website security

Legal Compliance

We may process your information where required to comply with legal obligations or enforce our policies.

5. Sharing Your Information

We may share personal information with trusted third parties including:

• Payment providers
• Delivery and logistics partners
• Website hosting providers
• Analytics and marketing services
• Customer support providers

We only share information necessary to provide and improve our services.

We do not sell your personal information.

6. Shopify Services

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and services online.

As part of operating the store, certain information may be processed by Shopify and its service providers in accordance with Shopify’s own privacy practices.

You can learn more by visiting the Shopify Privacy Policy.

7. Cookies & Analytics

We use cookies and similar technologies to:

• Improve website performance
• Remember preferences
• Analyse traffic and usage
• Support marketing and advertising efforts

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

8. International Data Transfers

Some of our service providers may process information outside Ireland or the European Economic Area (EEA).

Where this occurs, we take steps to ensure appropriate safeguards are in place in accordance with GDPR requirements.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfil legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Withdraw marketing consent
• Request data portability
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us using the details below.

11. Children’s Privacy

Our website and products are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites.

13. Security

We implement reasonable technical and organisational measures to protect your information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal obligations, or operational requirements.

Updated versions will be published on this page with a revised “Last Updated” date.

15. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

VALEN Skin info@valenskin.ie